IT BUSINESS ANALYST

System Analyst & Project Management

ERP; Finance - Expense Management
ERP; Warehouse - Inventory Management
BPM; Employee Leave Management
Restaurant Management Software
Call Management (Service Management)
CRM (Customer Relationship Management)
Lean Management (QR-QC), 5S, OHS
IDM - Identity Management Application
Keycloak; Role and Permission Management
ERP; Settings and Company Current Cards

Conducting current state analysis of the ERP application (Desktop & Web)
Holding requirement analysis meetings with end users based on product needs, Preparing functional analysis and API documentation for development
Performing service (API - endpoint) analysis for integration with IFS and Salesforce
Analyzing and developing Keycloak user and role integration, Creating UI/UX designs based on user stories (using Miro, Canva, Figma, Visio, Excalidraw)
Receiving screen design approval from end users, Performing "as-is" and application-based database analysis
Designing databases using Informix, PostgreSQL, and MSSQL, Planning the development workload and project timelines, Creating project tasks and monitoring project progress
Writing use cases and test cases, Conducting acceptance and usability tests together with the testing team
Creating service tests in Postman, Preparing user manuals and usage guides
Sharing developments with the support team and end users
Providing training to end users, Collaborating with the team to resolve post-release requests and issues

Professional Summary As a Software Systems Analyst and ERP Specialist, I have made successful contributions to software development and business analysis processes across various projects. With strong analytical skills and effective communication, I bridge the gap between technical and business teams to ensure project success. I've gained expertise in Inventory Management, Pre-Accounting, Sales, Project Management, Support Management, CRM, Lean Management, and Customs Software. I aim to deliver high-quality results in every role I undertake.