- Responding to client support queries.
- Providing support by phone, skype and e-mail.
- Issue registration in the task tracking system (Redmine).
- Rapid response and localization of faults in the area of   competence, escalation of complex tasks to the second line of support.
- Informing clients about the expected timing and progress of work on requests.
- Incident investigation.
- Adding frequently asked questions and issues to knowledge base.
- Analysis of logs of interaction with...